1. Agreement to These Terms
These Terms and Conditions govern access to and use of the websites, platforms, software, AI-enabled programs, communications tools, and related services provided by Disruptive Digital Marketing Services ("Disruptive Digital," "we," "us," or "our"). By accessing our website, creating an account, signing a service agreement, or using a service, you acknowledge that you have read and accepted these Terms.
If you are acting for a business or organization, you represent that you have authority to bind that entity. If you do not accept these Terms, do not access or use the services.
2. Services
Disruptive Digital provides digital marketing, AI-enabled voice and chat solutions, lead automation, database reactivation, reputation and visibility services, search-related programs, appointment support, CRM integrations, and other related business services.
Specific deliverables, fees, timelines, permitted use, support levels, and additional obligations may be described in a proposal, order form, statement of work, pricing plan, or service-level agreement. If a signed service agreement conflicts with these Terms, the signed agreement controls for that particular service.
3. Accounts and Information
You may need to provide business, contact, billing, integration, or account information to access certain features. You agree that information supplied to us will be accurate, current, and complete.
You are responsible for safeguarding login credentials and for activity carried out through your accounts. Notify us promptly if you suspect unauthorized access, credential loss, or misuse.
4. Acceptable Use
You will use the services only for lawful business purposes and in accordance with applicable laws, industry rules, carrier requirements, platform policies, and these Terms.
You may not use the services to send unlawful or unauthorized communications; impersonate another person or business; commit fraud; harass or threaten anyone; distribute malicious code; infringe intellectual-property or privacy rights; interfere with systems or networks; or attempt to bypass security, access controls, usage restrictions, or compliance safeguards.
5. Client Content and Data
You remain responsible for the accuracy, legality, quality, and rights associated with content, contact records, prompts, instructions, recordings, and other data you submit or make available through the services.
You grant Disruptive Digital and its authorized service providers a limited right to host, store, transmit, process, display, and otherwise use that material only as reasonably necessary to provide, secure, support, and improve the contracted services and meet legal obligations.
6. Fees, Billing, and Final Sales
Pricing, setup fees, recurring charges, billing intervals, payment methods, taxes, and due dates are established in the applicable order, invoice, plan, or service agreement. You agree to pay all charges when due and authorize the agreed payment method to be billed.
Except where a signed agreement or applicable law requires otherwise, CaptaroPro fees and other completed service purchases are non-refundable and all sales are final.
7. Privacy and Security
Our handling of personal information is described in our Privacy Policy. You acknowledge that electronic transmission and storage cannot be guaranteed to be completely secure, although we use reasonable administrative, technical, and organizational safeguards appropriate to the services.
8. Intellectual Property
Disruptive Digital and its licensors retain all rights in the websites, brands, logos, designs, software, workflows, documentation, service configurations, and other intellectual property supplied as part of the services. No ownership right is transferred unless a signed agreement expressly states otherwise.
You may not copy, resell, distribute, reverse engineer, modify, publish, or create derivative works from our protected material except as expressly authorized in writing.
9. Third-Party Services
Some services rely on third-party platforms, telecommunications providers, AI systems, hosting companies, CRMs, search platforms, advertising networks, or integrations. Their availability, rules, pricing, and performance may change independently of Disruptive Digital. Your use of a third-party service may also be governed by that provider's terms.
10. Suspension and Termination
We may suspend or terminate access when reasonably necessary to address non-payment, unlawful or harmful activity, a security threat, material breach, platform or carrier requirements, or risk to users, systems, or third parties. Where appropriate, we may provide notice and an opportunity to cure.
11. Service Disclaimers
Services are provided on an "as available" basis to the fullest extent permitted by law. Results may vary according to market conditions, client participation, third-party systems, data quality, competition, compliance requirements, and other factors outside our control. We do not guarantee uninterrupted availability, specific rankings, lead volume, sales, revenue, or other particular business outcomes unless stated in a signed agreement.
12. Limitation of Liability
To the fullest extent permitted by applicable law, Disruptive Digital and its owners, employees, contractors, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profits, lost revenue, loss of data, loss of goodwill, or business interruption arising from or connected with the services.
Any limitation that cannot legally apply will be interpreted only to the maximum extent permitted by law.
13. Governing Law
Unless a signed service agreement specifies otherwise, these Terms are governed by the laws applicable in the Province of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-law principles. Any mandatory consumer or privacy protections that apply in another jurisdiction remain unaffected.
14. Changes to These Terms
We may revise these Terms to reflect changes in law, technology, services, or business practices. The updated version will be posted on this page with a revised date. Continued use after an update takes effect constitutes acceptance of the revised Terms to the extent permitted by law.
15. Contact
Questions about these Terms or our services may be sent to:
Disruptive Digital Marketing Services
Email: [email protected]
16. Purpose and Scope
This A2P policy applies when Disruptive Digital uses or supports application-to-person messaging, including automated or system-generated text communications. Its purpose is to promote lawful, transparent, secure, and respectful messaging practices.
Key principles
- Consent: appropriate permission must be obtained before messages are sent.
- Transparency: recipients should understand who is contacting them and why.
- Relevance: content and frequency should remain consistent with the recipient's consent and reasonable expectations.
- Security: personal information and messaging systems must be protected against misuse and unauthorized access.
- Compliance: messaging must follow applicable laws, carrier requirements, registration rules, and industry standards.
17. A2P Messaging Requirements
Consent may be collected through forms, written agreements, SMS keywords, checkboxes, or another clear opt-in method. Consent records should be maintained where required.
Messages must not contain fraud, unlawful solicitations, harassment, misleading claims, prohibited content, or material unrelated to the stated purpose. Frequency should be reasonable and consistent with disclosures made at opt-in.
Recipients must be given a clear and accessible way to stop future messages. Opt-out requests must be honoured promptly, subject only to legally required or essential non-marketing communications.
18. Oversight, Training, and Enforcement
Management is responsible for oversight of A2P practices. Personnel and contractors involved with messaging are expected to understand their responsibilities, follow current requirements, and report suspected misuse or security issues. Violations may result in suspended access, disciplinary measures, contract termination, or legal action where appropriate.
Messaging practices will be reviewed periodically and updated as technology, carrier rules, regulations, or business operations change.
19. Cancellation and Account Transfers
Unless a signed agreement states otherwise, a program may be cancelled with at least 30 days' written notice. Subaccounts created or maintained within our agency platform remain the property of Disruptive Digital.
If Disruptive Digital authorizes a subaccount transfer to another GoHighLevel agency, a transfer fee of $350 USD applies to each approved subaccount.
20. A2P Questions
Questions or concerns about messaging practices may be sent to [email protected].