1. Introduction
Disruptive Digital Marketing Services ("Disruptive Digital," "we," "us," or "our") respects your privacy and is committed to handling personal information responsibly. By using our website or providing information in connection with a service, you acknowledge the practices described in this Policy.
This Policy should be read together with any service agreement, consent language, or notice presented when information is collected.
2. Information We Collect
Information you provide
We may collect information that you or your organization supplies directly, including:
- Name, email address, telephone number, and other contact details
- Business name, role, location, and account information
- Billing and transaction-related information
- Messages, requests, form submissions, recordings, prompts, and content supplied through our services
- CRM, lead, appointment, or customer information that a client authorizes us to process
- Preferences, consent records, and communication choices
Information collected automatically
When you use our website or services, we may automatically receive device and usage information such as IP address, browser type, operating system, referring page, pages viewed, approximate location derived from IP, access dates and times, identifiers, logs, and interactions with website features.
3. Cookies and Similar Technologies
We and authorized providers may use cookies, pixels, web beacons, local storage, and similar technologies to operate the website, remember preferences, understand traffic, evaluate campaigns, support security, and improve user experience.
You may be able to control cookies through browser or device settings. Disabling certain technologies may affect website functionality.
4. How We Use Information
Personal information may be used to:
- Provide, configure, maintain, secure, and support requested services
- Operate AI chat, voice, lead automation, database reactivation, reputation, visibility, search, and related programs
- Respond to questions, schedule appointments, and communicate about accounts or services
- Process payments, administer contracts, and maintain business records
- Personalize and improve websites, services, workflows, and customer experience
- Measure performance, troubleshoot problems, conduct analytics, and prevent misuse
- Send marketing or promotional communications where permitted and consistent with your choices
- Comply with law, enforce agreements, establish or defend legal rights, and protect users, systems, and third parties
5. How We Share Information
We do not disclose personal information except as described in this Policy, with consent, or as permitted or required by law. Information may be shared with:
- Service providers: companies that support hosting, telecommunications, CRM functions, payments, analytics, communications, AI processing, security, integrations, and other business operations
- Clients and authorized users: where information is processed on behalf of a business customer or must be returned to that customer
- Professional advisers: accountants, legal counsel, insurers, auditors, and similar advisers subject to appropriate duties
- Authorities or other parties: when reasonably necessary to comply with law, legal process, platform requirements, or to protect rights, safety, systems, or property
- Business transaction participants: in connection with a financing, merger, acquisition, restructuring, sale, or transfer of some or all business assets, subject to appropriate protections
6. Client Data and Service Providers
When we process information for a business client, that client may be responsible for determining why and how the information is used. Individuals may need to direct certain requests to the relevant client. We use authorized providers only for legitimate operational purposes and expect them to protect information and use it consistently with their contractual obligations.
7. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, loss, or destruction. Safeguards may include access controls, authentication, system monitoring, vendor review, encryption where appropriate, backups, and personnel procedures.
No internet transmission, electronic storage system, or security control is completely infallible. We therefore cannot guarantee absolute security.
8. Data Retention
Information is retained for as long as reasonably necessary to provide services, maintain records, meet contractual obligations, address disputes, protect systems, and comply with legal, tax, accounting, carrier, platform, or regulatory requirements. Retention periods vary according to the information and the reason it is held.
9. International Processing
Our providers, systems, and customers may operate in more than one country. Information may therefore be processed in jurisdictions other than the one where it was collected. Where required, we use contractual, organizational, or other measures intended to provide appropriate protection.
10. Your Choices and Rights
Depending on where you live and subject to applicable exceptions, you may have rights to request access to personal information, ask for correction or deletion, withdraw consent, object to or restrict certain processing, obtain information about disclosures, or request portability.
You may unsubscribe from promotional email using the instructions in the message or contact us directly. Withdrawing consent does not affect processing that was lawful before withdrawal and may limit our ability to provide certain services.
11. A2P, SMS, and Automated Communications
Where application-to-person, SMS, or other automated communications are used, we seek or rely on appropriate consent and provide opt-out instructions as required. Messaging information may include telephone numbers, consent records, message content, timestamps, delivery details, and opt-out status.
We use this information to deliver requested messages, administer preferences, maintain consent and suppression records, prevent abuse, troubleshoot delivery, and comply with carrier, platform, and legal requirements. Message frequency should remain consistent with the disclosure or program for which consent was given.
Opt-out requests are honoured promptly. Information may be retained where necessary to ensure that an opt-out remains effective.
12. Children's Privacy
Our services are intended for businesses and are not directed to children. We do not knowingly seek personal information from children below the age at which parental consent is legally required. If you believe a child has provided information improperly, contact us so the matter can be reviewed.
13. Third-Party Links and Platforms
Our website or services may link to or integrate with third-party websites, platforms, or applications. Their privacy practices are governed by their own notices, and Disruptive Digital is not responsible for how an independent third party handles information.
14. Changes to This Policy
We may update this Privacy Policy as services, technology, legal requirements, or business practices change. The revised Policy will be posted on this page with an updated date. When required, additional notice will be provided.
15. Governing Law
Unless a signed service agreement provides otherwise, this Policy is governed by the laws applicable in the Province of Ontario and the federal laws of Canada applicable there, while preserving any mandatory privacy rights that apply in another jurisdiction.
16. Contact Us
Questions, concerns, privacy requests, or communication-preference requests may be sent to:
Disruptive Digital Marketing Services
Email: [email protected]
To help us respond, please describe the request and the service, account, or interaction involved. We may need to verify identity or authority before completing certain requests.